Terms and Conditions

Tiger Trail Outdoor Adventures reserves the right to change the content of any information available on its Website at any time without notice. These revisions will be affective when they are posted.

Tiger Trail Outdoor Adventures makes no commitment to update the information on this Website, which, as a result, may be out of date and assumes no responsibility for the accuracy and completeness of that information. 

All information and materials available on this Website are provided 'as is' without any warranties of any kind, either expressed or implied.

Tiger Trail Outdoor Adventures is committed to ensuring that all your personal information that is collected is kept private and protected. We'll make sure that this website is absolutely secure in collection and use of your personal information. 

Trademarks —The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Khanomtom Co. Ltd. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

General Terms and Conditions 

1. Reservations: 

1.1 Tiger Trail Outdoor Adventures (later on mentioned as “we” ) is not responsible for any consequences of delays or change in schedules of airlines, trains, or public bus- or boats used in its programs.

1.2 Reservations are only guaranteed with payment made as mentioned under 3 in these terms and conditions.

1.3 We are not responsible for over-bookings by a third party, as long as we can proof with sufficient written documentation that overbooking has been the error of the third party.

1.4 If the confirmed accommodation is not available for any other reason mentioned under 1.3, we will provide the best possible alternative, in the same class or higher. If such accommodations are not available, we will compensate in another way deemed reasonable by us.

1.5 In case of overbooking by fault of a third party, we will do our best to negotiate a settlement to satisfaction of affected clients (hereinafter also referred to as "traveler") with third party, but will not be responsible if such settlement cannot be reached.

2. Travelers' responsibility: 

2.1 Traveler is responsible for having proper travel documents, such as a valid passport with enough pages, the proper visas and the necessary passport pictures.

2.2 Traveler is responsible to have proper and adequate travel insurance for the duration of the trip. 

3. Terms of Payment: 

3.1 100% Payment is due at the time of booking.

3.2 Payment is due in US Dollar or Thai Baht.

3.3 A booking cannot be confirmed until the full amount due has been received. 

4. Cancellation Fees:

4.1 Time of notice of cancellation is counted upon local time receipt of written notification on working days only. Our office is open daily, expect on the following public holidays: April 13 and 14, December 25 and January 1 and 2.

4.2 Cancellation of (participants on) confirmed bookings:

4.2.1 Up to 7 days before the tour starts we will give you a 75% refund on your payment. 25% of your tour price will be charged as service and reservation costs.

4.2.2 Between 6 days – 24 hours before the start of tour we will give you a 50% refund on your payment. 50% will be charged as service and reservation costs.

4.2.3 Between 24 hours - start of tour, no show or cancelation on start of the tour: no refund will be paid.

4.3 We reserve the right to give no refund in case of cancellation of the remaining program, in full or partial, by the travelers after they started the tour. 

4.4 Refunds will be booked back to your credit card within 60 days of cancellation.

5. Changes after Confirmation: 

5.1 We reserve the right to charge administration fees for changes requested after a booking has been confirmed, but before 15 days prior to arrival. All changes requested would be subject to confirmation from the third parties and Tiger Trail Outdoor Adventures would not be responsible for these not received in time due to high season/overbooking or any other reason beyond the control of Tiger Trail Outdoor Adventures.

5.2 We reserve the right not to accept any changes between 14 days and the start of the tour. However, we will try our best to find a fitting solution.

6. Complaints: 

6.1 If a traveler in our services has a complaint, it must be communicated to Tiger Trail Outdoor Adventures, or its subsidiary booking agencies without any delay. With any complaint not reported to us locally, we reserve the right to not take them in consideration at a later stage.

6.2 It is unlikely that complaints cannot be settled amicably between us. However, should there be disputes, we reserve the right to offer any goodwill refund as deemed appropriate by us.

7. Force Majeure: 

7.1 Tiger Trail Outdoor Adventures defines Force Majeure as: "Any circumstances beyond the reasonable control of a party which prevent or impede the due performance of our services including but not limited to war or hostilities; riot or civil commotion; epidemic; earthquake, flood or other natural disaster."

7.2 The traveler warrants that Tiger Trail Outdoor Adventures and its subsidiaries shall not be responsible and/or liable for costs or missed opportunity due to changes and /or cancellations in the program, or part(s) thereof due to Force Majeure. 

8. Liability: 

Tiger Trail Outdoor Adventures and its subsidiaries shall always do its utmost to provide services to the best of its ability and work towards full satisfaction of the client. Tiger Trail Outdoor Adventures is not responsible for any loss, injury or damage sustained by the traveler, including those occurring outside the tour programs. We shall in no event be liable to the traveler or his travel agent, by reason of breach of services or unsatisfactory services provided to the traveler by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of Tiger Trail Outdoor Adventures and/or sustained by an act or default of any person or company providing the services to the traveler. 

9. Amendment to Terms and Conditions: 

We reserve the right to amend these terms and conditions at any time and from time to time without any prior notice.